Fibre Drop Installation and Consent Manager

FIBRE DROP INSTALLATION AND CONSENT MANAGER

LOCATION: SARNIA

SCOPE:  Responsible for planning, and execution activities related to obtaining home owner consent to place a buried fiber optic wire to the side of their home, then managing a team of employees who will physically place the buried fiber drop wire.   Manage and train a team of customer consent representatives to visit each premise within assigned fiber to the home neighborhood. Coach for continuous improvement the drop construction employees. Manage the installation of the buried fiber drops in conjunction with other fiber construction teams. The drop installation and consent manager is responsible to request permission to install the buried service wire on private property which will connect each home or business to the fiber optic network, prior to commencement of main construction of the fiber optic network.

RESPONSIBILITIES:

  1. Manage the entire lifecycle of the consent process, ranging from strategic planning initiatives to tactical activities.
  2. Design, implement, and supervise the implementation of all new system installations, expansions, modifications, migrations, and so on.
  3. Establish and train a team of consent representatives including approved customer interaction, orientation, system/tools and best practices..
  4. Manage scheduling with construction and deploy buried drop crews for the approved BSD’s. Manage the construction of the drop crew.
  5. Provide standard reports of the salesforce bi monthly which includes knocking, exhaust, and consent by area, drop reports and employee performance.
  6. Organize construction and consent teams into suitable workgroups and guide the teams throughout their efforts to meet or exceed monthly production targets according to specification.
  7. Conduct stakeholder meetings and forums in order to solicit feedback, input, and expectations; incorporate these into project plans.
  8. Produce regular reports (status, escalations, etc.) on the progress of projects; deliver these reports during regular stakeholder meetings.
  9. Track all project costs to ensure completion within budget; procure extra budget funding where necessary.

EDUCATION, TRAINING & EXPERIENCE:

  • Relevant provincial certification or equivalent experience
  • 3-5 years direct experience working around urban underground utilities
  • 2-3 years of experience with outside plant installation
  • CSTS (Construction Safety Training Certificate)
  • First Aid
  • WHMIS GHS

SKILLS & ABILITIES:

  • Proven problem solving ability, analytical and numeracy skills
  • Strong leadership abilities
  • Excellent interpersonal skills
  • Decision making skills
  • Very effective organizational skills
  • Effective written, verbal and listening communications skills
  • Highly functional ability in underground utilities locating
  • Knowledge of concrete and asphalt restoration (temporary and permanent)
  • Knowledge of underground utilities, OSP cabling infrastructure
  • Highly effective negotiation, diplomatic, and conflict resolutions skills.
  • Superb creation and facilitation of meetings, feedback sessions, and briefings in order to create consensus among stakeholders.
  • Able to effectively communicate with all types of staff, customer, including technical, professional, and upper management.
  • Flexibility to adjust to shifting priorities and deadlines.
  • Min 2-3 years civil construction and supervising staff
  • Prior construction foreman or lead hand experience is an asset